Why rating your driver after delivery makes a difference
When you use a delivery service, it can be easy to forget to give your driver a rating. But your rating is incredibly important - it can absolutely shape the delivery experience for you and other future customers. Let’s delve into the reasons why rating your driver matters and how it enhances the overall delivery experience. We’ll also give you some things to consider before giving your driver that 5-star rating!
Our driver rating system explained
Our driver rating system is a simple but effective way for customers to provide feedback on their delivery experiences. Factor in timeliness, communication skills, professionalism and attitude to leave a star rating that reflects your delivery. It’s important to remember that your feedback isn’t just for kicks - it can help your driver improve their services and ensure that you and other customers enjoy a great future experience as well.
Benefits of rating your driver
Safety and security
Safety and security are our priorities at iDlvr. Your feedback on your driver’s performance contributes to maintaining a safe environment for future deliveries. If a driver consistently receives poor ratings for unsafe driving or suspicious behaviour, we will take appropriate action to address the issue.
Quality control and service improvement
As a customer, rating your driver also allows us to improve our service! Feedback on aspects such as punctuality, accuracy and professionalism allows us to identify areas for improvement and implement training programs for our drivers. By rating your driver, you have a direct impact on shaping a better delivery experience for yourself and others.
Continuous improvement
By acknowledging exceptional drivers through positive ratings, you can express gratitude and appreciation for a job well done. This not only boosts the morale of the driver but also encourages them to maintain their high standards of service. You can also highlight areas where drivers can improve, to contribute to the overall satisfaction of future customers and create a cycle of continuous improvement.
Factors to consider when rating your driver
Timeliness
A driver who consistently delivers within designated timeframes is professional and reliable. When you leave a review, consider whether the driver arrived within the designated delivery window and delivered your package promptly.
Communication skills
Effective communication is essential for a positive delivery experience. Consider:
- Did the driver provide updates at each step of the delivery process?
- If you messaged them, did they respond to your queries promptly and politely?
- If your order was delayed, did they communicate these delays to you?
Ultimately, clear and timely communication helps build trust and ensures a smooth interaction between driver and customer.
Professionalism and attitude
Assessing the professionalism and attitude of your driver is important. Consider:
- Did the driver arrive dressed appropriately and professionally in delivery driver clothes?
- Did they handle your items with care?
- Were they courteous and respectful when you engaged with them?
Evaluating these aspects helps identify drivers who consistently exhibit a high level of professionalism and maintain a positive attitude throughout the delivery process.
Unlock a five-star delivery experience
Although it can be easy to forget to rate your driver, it’s never been more important. Your feedback holds significant weight and has the power to shape the experience for future customers. But before slapping that coveted five-star rating on a driver, take a moment to consider the above. A well-thought-out review can make all the difference for your driver and for your future deliveries.
iDlvr is Australia’s first on-demand delivery app, offering customers same-day delivery on a range of items, from trade materials and white goods to bulky items and stationery.