This guide provides tips and strategies for iDlvr drivers to receive the best customer reviews.
A high rating as an iDlvr driver will set you apart from others in your area. Here are some ways you can ensure your customers give glowing reviews after every delivery!
Provide excellent customer service
Delivering with iDlvr is more than just getting from Point A to Point B. As a driver, your success hinges on your ability to interact with customers in a polite and professional way. Every interaction, from the first message to order drop-off, is an opportunity to make a positive impression!
Prioritise customer communication
Know the saying 'communication is key'? As an iDlvr driver, communication is crucial to the success of a delivery. As soon as you receive an order, consider reaching out to the customer through the app chat feature. Let them know you will be taking care of their order and ensure it will be delivered promptly. This personal touch can make a big difference!
Deliver orders on-time
After accepting an order, you will see a recommended time frame for delivery in the app. Completing deliveries within the recommended time frame is crucial to building trust with customers and receiving positive reviews. Be mindful of your time management and inform customers of any potential delays to their delivery.
Handle orders with care
Ensure that all orders are handled with care during transportation to avoid any loss or damage. We also know things don't always go according to plan, which is why we expect all drivers to have third party and marine cargo insurance, just in case.
Resolve customer issues
When a customer has an issue with a delivery, it's important to resolve their concerns quickly and with care. Here's what you can do as an iDlvr driver.
- Listen to the customer and try to understand their perspective. Let them explain the problem and how it has affected them.
- Apologise for the inconvenience, even if it is out of your control. A sincere apology can go a long way in showing the customer you care.
- Once you understand the problem, reach out to our customer success team through the iDlvr app. Our team is ready to help - you can chat, call or email them to help resolve any issues you experience.
Encourage customer feedback
Did your customer have a great delivery experience? Don't be shy - ask them for a review after you have completed the delivery. Asking for feedback will increase the likelihood of them doing so, while demonstrating that you care about their experience. Their feedback can also be incredibly helpful in improving specific aspects of your service.
Further assistance
Require further assistance? Contact us directly via:
- Chat: The chat in the bottom right corner of our website. ↘️
- Phone: To speak to a member of the iDlvr support team, call 1300 0-IDLVR (1300 043 587)
Phone Support hours are Monday to Friday, 9am to 5pm local time across Australia (excl. public holidays).
Chat Support hours are 9am to 5pm AEST/AEDT.