How to request extra help for large deliveries or bulky items

This guide shows you how to request extra helpers to deliver large orders or bulky items

Got a large order and think it needs an extra pair of hands to get it delivered?

At iDlvr, we deliver large orders or bulky items efficiently. So to maximise efficiency and minimise challenges for our drivers, our app includes a convenient feature that allows you to request additional helpers when you place an order.

  1. When you create an order, scroll down to 'Does your order need more than one driver to load/unload?' Select 'Yes'.
  2. Under 'How many helpers are required?', select the total number of additional helpers you require.

              request-extra-helper          choose-location-for-helper.         
  3. Under ‘Assistance Type’, select from the following options:
    • ‘I need help at the pick up location’
    • ‘I need help at the delivery location’
    • ‘I need help at both locations’             

From here, continue your order as usual. Our team will ensure you are paired with the right driver and helpers!

Further assistance

Require further assistance? Contact us directly via:

  • Chat: The chat in the bottom right corner of our website. ↘️
  • Phone: To speak to a member of the iDlvr support team, call 1300 0-IDLVR
    (1300 043 587)

Phone Support hours are Monday to Friday, 9am to 5pm local time across Australia
(excl. public holidays).

Chat Support hours are 9am to 5pm AEST/AEDT.